Help desk
IT help desk and support in Baku: 24/7 requests for your staff's technical problems, remote support, on-site help when needed and tracking for every request.
- 2k+
- businesses on our solutions
- 3k+
- projects completed
- 24/7
- support
Don't let IT problems stop your work
A computer won't start, an app shows an error, email stops working: problems like these eat time every day. With our help desk, your staff report them to us in one request.
We log every request, prioritise it and solve it, usually remotely and on site when needed. Managers see in reports which problems keep coming back.
What's included
24/7 request intake
We take requests by phone, email and WhatsApp around the clock.
Remote support
We solve most problems by connecting to your employee's computer remotely.
On-site help
When a problem can't be solved remotely, our specialist comes to your office.
Request tracking
Every request is logged and tracked until it is closed.
User support
Accounts, passwords, email and access rights.
Reports
See which problems keep coming back and how fast they are solved.
Modules
Start with what you need today and add more as the business grows.
- Computers and devicesComputers, printers and other office equipment
- SoftwareInstallation, updates and fixing errors
- Network and internetWi-Fi, internet connection and the office network
- Email and accountsMailboxes, passwords and access rights
How we work
Request
Your employee reports the problem by phone, email or WhatsApp.
Triage
We log the request and prioritise it by urgency.
Resolution
We solve the problem remotely, or on site when needed.
Close and report
We close the request and show the results in reports.
Frequently asked questions
Other services
Get help desk support
Tell us about your team and the technology you use. We'll get back to you with next steps.
- Email[email protected]
- Phone+994 55 639 49 54
- OfficeHaydar Aliyev ave. 115, Baku, Azerbaijan